Company Policies

TERMS AND CONDITIONS 

Charmeuse Pty Ltd is governed by the laws of the Commonwealth of Australia. Throughout this website, the terms “we”, “us” and “our” refer to Charmeuse Pty Ltd. 

Before using or accessing our website, please read these Terms and Conditions carefully. By continuing to browse this website or using any part of the page, you accept and agree to be bound by our Terms and Conditions, which includes our Terms of Purchase, Privacy Policy, and our Refund and Returns Policy. You may not access our website or use any services if you do not agree to all the Terms and Conditions specified herein. You also agree that you have read and understood the disclaimer statement below. 

We reserve the right to change the content, material and/or information on our website at any time, and/or add new features or service to our website, which are also subject to the Terms and Conditions. We have no obligation to update any information on our website. You agree it is your responsibility to monitor our website for any updates. These Terms and Conditions apply to all users of our website 

This website and the data contained in it is for your general information only. Any reliance on the content, material and/or information on this website is entirely at your own risk. We are not liable or responsible for the accuracy, performance or suitability of the information on this website. 

You agree that the layout, content, design, graphics and any images of this website is owned by us, and must not be reproduced without getting written consent from Charmeuse Pty Ltd. 

We cannot guarantee that your computer monitor’s display of any colour will be accurate, as we have made every effort to display as accurately as possible the colours and images of our products that appear on this website. 

You must not transmit any viruses or any code of a destructive nature, and/or use our products for any illegal or unauthorized purpose nor may you, in the use of our website or products, violate any laws in your jurisdiction, which includes (but not limited to) copyright laws. 

This website also includes links to other websites which are not controlled by us, to provide you with further useful information. These are used at your own risk. In no event will we be liable for any loss, damage, costs or expenses incurred by you in connection with the use of this website. 

Questions about the Terms and Conditions should be sent to us via email only at hello@charmeuse.com.au

DISCLAIMER STATEMENT 

At Charmeuse Pty Ltd, we are the brand owners of the original luxury V-Silk Pillowcase. However, please read the following disclaimer:  

  1. Content on our website, social media and messages exchanged with us are provided for general informational purposes and should not be considered medical advice. Product information is not intended to diagnose, treat, cure or prevent any disease. 
  2. Comments and feedback about product effectiveness are not be substituted for medical care. While many of our feedbacks have been positive, individual results may vary. 
  3. Charmeuse Pty Ltd is not liable for any individual reaction to our products. Please remember to read our labels carefully and follow the appropriate directions for use. If you have a specific allergy or sensitivity, an allergy patch test is recommended, if there is any doubt or history of skin reactions. Please perform the patch test not on the face when testing out. Discontinue use if a reaction occurs. 

TERMS OF PURCHASE 

By purchasing something from us and/or accessing our website, you have read the Disclaimer Statement and agree to be bound by these Terms and Conditions. 

At any time, Charmeuse Pty Ltd reserves the right to correct any product availability, pricing, description, shipping charges or offer errors (including errors in transit times) on our website without prior notice, and to cancel any orders as a result of such errors (including after you have submitted your order). 

Product availability, pricing and offers are subject to change without notice, and we reserve the right to discontinue a product at any time. We are not liable to you or any other party for the impact of such changes. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations. At any time, we also reserve the right to refuse service to anyone for any reason. 

Your submission of personal information through the store is governed by our Privacy Policy. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

PRICING 

All prices listed on the website are in Australian dollars (unless otherwise indicated). Please note that Charmeuse Pty Ltd reserves the right to change or update prices without prior notice. 

We are not liable to you or any other party for the impact of such changes. 

PAYMENT 

Charmeuse Pty Ltd accepts payment via Debit/Credit Card, PayPal and AfterPay. 

Payment is due in full prior to dispatch of goods. 

ORDERS, SHIPPING & CANCELLATION 

When you place an order for the first time, you will be asked to create a customer username and password. By signing-up as a customer, you will assist in ensuring that any future orders you place will be dispatched as quickly and efficiently as possible. 

You can also order without creating a customer account, by selecting to sign in as a guest. 

We are not liable for any products not received due to an incorrect shipping address being provided. Hence, please ensure that you enter the correct shipping address at the time of placing an order. 

Subject to payment of your order, property and risk in the goods passes to you upon delivery of the goods to your nominated delivery address. 

No cancellations are permitted once payment is received and the order has been submitted. 

HANDLING & DELIVERY TIMES 

We take the utmost care to use a consistent production method for our products, but there may still be slight variation between batches in relation to texture and appearance. 

Orders shipped within Australia should be received within 2-7 business days after dispatch, but as this depends on your location, please check the Australia Post website to estimate delivery times. Please note that we are not liable for any deliveries not received in this time frame, as they exist as a guide only. Lost items will be replaced at our discretion, on a case by case basis. 

International Shipping  

Worldwide shipping cost will be calculated at checkout. Customers are responsible for paying any customs or import duties (including VAT and any processing fees) imposed by your country of residence. 

WHOLESALE & STOCKIST 

For all wholesale and stockist related enquiries, please contact us at hello@charmeuse.com.au

RETURNS & REFUND POLICY | 100 NIGHTS RISK-FREE TRIAL

At Charmeuse Pty Ltd, we strongly believe in quality of our products, and want you to love our products as much as we do. Before using any of our products, always ensure that you read the product description carefully and the directions for use on the product label. However, if for some reason you are not satisfied with a product, please contact us within 100 nights of receiving your products. 

Charmeuse Pty Ltd is not liable for any individual reaction to the products. Please remember to read our labels carefully and follow the appropriate directions for use. An allergy patch test is recommended if there is any doubt or history of skin reactions. Discontinue use if a reaction occurs. 

A refund may be organized on a case by case basis. A refund request may be submitted via email only, and if you are entitled for a refund, the product(s) must be returned to our provided mailing address. Please note that the cost of return shipping is the responsibility of the purchaser. 

Refunds are provided in the form of store credit should a product be faulty. Personal care bedding products cannot be resold due to hygiene concerns and therefore cannot be returned or be refunded due to change of mind. 

While we have many positive feedback on our products, we understand that results vary from person to person. We do view every enquiry on a case by case basis. If you should return a product to us, please ensure that the product is properly packed and protected. A tempered product received can delay or omit your refund completely. 

A returned product will be thoroughly checked and tested before a refund can be processed. Processing time of a refund may take up to 4 weeks. Please note that the cost of return shipping is the responsibility of the purchaser. 

FAULTY PRODUCT RETURNS 

In the event that Charmeuse Pty Ltd deems a product to be faulty (A faulty product is defined as one which has arrived to the customer damaged), Charmeuse Pty Ltd will refund the customer the value of the faulty product/s, excluding any postage costs. A customer must communicate the fault within 2 days after receiving the products. 

CHANGE OF MIND RETURNS 

At this stage, due to the pandemic and the nature of our products, Charmeuse Pty Ltd cannot allow product exchanges or product returns if a customer changes his/her mind. Due to hygiene and safety reasons, personal care bedding products that have left our warehouse cannot be resold.  

LIMITATION OF LIABILITY 

In no case shall Charmeuse Pty Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

PRODUCT ISSUES REPORT PROCEDURE: 

Please email us at hello@charmeuse.com.au, identifying the issue in the subject heading. Our customer service team will then be in contact with you as soon as possible. 

SAFE WORK SPACE & ZERO TOLERANCE POLICY 

As an organization that advocates against violence & abuse, any bad behaviour, rudeness, swearing, deceptive statements, abusive and passive language or threats towards our team member(s) will not be tolerated. We reserve the right to refuse service in such cases. Charmeuse Pty Ltd upholds a safe work space culture with zero tolerance policy.